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Bénéficiez d'une attention de premier ordre en tant qu'hôtes de chargeurs et conducteurs de véhicules électriques.

Pour les hôtes
Pour les conducteurs

Questions fréquemment posées

Hôtes chargeurs

Installation

Local regulations may require permits for EV charger installations. Our team will guide you through the permitting process and ensure that your installation complies with local laws and building codes.

Installation costs depend on factors like the type of charger, site electrical capacity, and installation complexity. We'll provide a detailed estimate after a site survey along with two unique packages tailored to your requirements. You can choose between these two unique packages, both designed to optimally suit the different needs of your workflow. In case they do not suffice, we will create a separate customized package for you.

Yes. El-monde directly or mostly via partners install Level 2 chargers, which are the most common solution for home charging. We install smart charging options from reputed and commonly known brands like Wallbox and Autel.

Embarquement

Yes, you can onboard multiple chargers. In the Chargers section of our app you can get an overview of your chargers and add more by selecting Add New Charger. You can also add photos of your charger(s), its location or other details that you consider relevant to enhance the driver experience.

Absolutely. Our chargers are compatible with renewable energy systems. If you have a solar panel setup, we can integrate your EV charger to maximize the use of clean energy for vehicle charging.

Conducteurs de VE

Général

The cost of charging depends on the rate set by the charger owner. The price per kWh, per hour, or per session will be displayed in the app before you start charging, so you’ll know the cost upfront.

We accept all major credit and debit cards. You can also link a digital wallet to your account for faster payments. You can also add a new payment method. Once your payment method is set up, charging sessions are billed automatically

Yes, our app shows real-time charging data, including the amount of energy consumed (kWh) and the cost of the current session. You can track the progress of your charge and see an estimated completion time.

The app provides live availability status for all chargers. Green pins indicate available chargers, orange icons show those currently in use and red ones indicate unavailable chargers. Some chargers may also offer the option to reserve a spot in advance.

If you encounter a problem with a charger, you can report the issue directly through the app. We’ll notify the charger owner and dispatch a maintenance team if needed. You won’t be charged for failed charging attempts.

 Yes, you can stop a charging session at any time through the app. However, please note that some chargers may have a minimum session fee or charge for partial usage.

Yes, you can charge overnight if the charger allows it. Make sure to check the charger’s availability and any time restrictions in the app. You can contact the owner via the contact details: you will find all information by clicking on the charger’s icon on the map.                                                                            

Please note that some locations may have hourly limits or higher rates during certain times.

Your charging history, including all past sessions, energy usage, and payments, is stored in the app under your account. You can review, download, or print these records for reference or billing purposes. Please note that at the end of each session you can download the receipt.

Facturation

Yes, all sessions are logged in your account, and you can generate invoices or download receipts directly from the app. El-monde is one of the only apps that let you separately log charging sessions as personal or business expense on respective wallets. This is to help you download the correct records that can be used for any professional reimbursement or tax purposes.

Yes, El-Monde uniquely offers you the convenience to separate your charging expenses into personal and business wallet for convenience of accounting. You can use these auto-sorted lists for any tax, business reimbursement purposes. Just import the files into the right software and you don't have to waste time manually sorting anymore!

El-monde follows highly regulated and standardized OCCP compliance methodology for measuring the charging time and total amount. However sometimes mechanical malfunction - deliberate or mostly by error -can happen leading to different billing amounts.

If you notice any discrepancies in your bill, you can contact our support team directly through the app, through our helpdesk, or via email. We will investigate the issue and resolve any billing errors promptly.

However it is important to note that el-monde does not set the pricing and charger owners have the flexibility to set prices. So kindly pay attention to the pricing of the charging session before starting to charge to ensure that your expectation matches the outcome in a reasonable manner.

No there are no hidden fees. You pay the charging amount and minor transaction fees for the monetary transfer. All applicable charges will be clearly displayed before or after your charging session.